Frequently Asked Questions

If you think we have omitted an obvious question, please let us know via email.


General Questions

Which Days Do The Tours Start?

Our tours have no fixed starting points and many have departures everyday. All our tours contain details of when they take place, however our Roundtrips you will need to contact us to confirm arrival dates to ensure that we can meet your requirements, however this is usually no problem.

Can I Upgrade My Hotel Stays?

Yes, we usually include 3 star hotels in our tours but if you want to have a better hotel then we can book for you in most places, in some smaller cities there is no better alternative

Can I Book My International Travel With You?

It used to be cheaper to book your tickets through a travel agency but nowadays the airlines give very good prices also when you book directly. We can assist you finding the best rates.

Payment Related Questions

Once I Send My Tour Enquiry What Happens Then?

Once you have sent your tour enquiry through either our 'Tour Builder', by using the 'Ask A Question About This Tour', or simply by emailing us through our contact form our Tour Manager will be in touch within 24 hours with details, finalised pricing and as appropriate a Paypal Invoice sent to you for 25% of the final balance.

When Is The Full Balance Due?

Once deposit has been paid the balance is due as follows based on the type of tour / trip booked ...

Book a tour or hotel
25 % deposit, after we receive your payment we will reserve your tour
Rest payment possible when you are in Thailand (at one of our offices)

Book a flight/bus or train ticket
Full payment on the day you book

Book a Roundtrip
25 % deposit, after we receive your payment we will reserve your tour
Rest payment possible when you are in Thailand (at one of our offices)


How Is My Payment and Booking Protected?

Your booking and payment is protected by two means, firstly Thailand Treks is an officially registered Thailand Tour and Travel Agency with a full TAT Licence (22-0235). We take this fact very seriously as the majority of our competitors operate without these licenses and they cannot offer the same level of peace of mind as Thailand Treks. Formal complaints and acts of malpractice can lead to complaints to the TAT which only cause problems and could culminate in us losing our license. As such we endeavour at every opportunity to ensure that our customers are satisfied and there tour and trip fulfilled successfully.

Furthermore by paying by Paypal you are protected by the seller buyer agreement bound to all Paypal transactions. If you do not receive the item, in this case your tour, the transaction can be disputed through the relevant Paypal channels.

Tour Related Questions

Do I Have To Be Fit To Take Part In Your Tours?

The majority of our tours there is no minimum level of fitness required, however some of our tours and treks are quite demanding and involve a fair amount of walking. These treks are marked appropriately in teh description, and in most cases it is possible to arrange for teh same itinerary to visit by car or jeep, please just inquire.

How Many People Will Be On My Tour?

On our tours you will travel in an international group of maximum 10 people

Can I Extend My Stay In Certain Parts Of The Tour?

This is almost certainly possibly, however advance warning must be given to ensure that arrangements can be made in advance. Again please just enquire and we will do our upmost to ensure you get the tour and stay that you want.

 

We organize tours for you in Thailand, Laos, Cambodia and Vietnam. We can book hotels for you in almost every city in many different classes. Round Trips include
all transport, accommodation and tours. We  can also design special tours for you according to your wishes. See our special offer on tours and hotels.